Privacy Policy

At GarrisonBet, we take privacy seriously. When you open an account, place bets, or contact support, you trust us with personal information. This policy explains what we collect, why we collect it, how we store it, and who we may share it with when it’s necessary for payments, verification, or legal compliance.

By using GarrisonBet, you agree to this Privacy Policy. We may update it from time to time to reflect legal, technical, or operational changes. If you keep using the site after an update, that counts as acceptance of the revised policy.

Data Processing

GarrisonBet processes personal data to run the service, meet gambling-related compliance duties, and protect both players and the business from fraud and misuse. Without processing certain information, we can’t provide account access, handle deposits and withdrawals, or complete identity checks.

GarrisonBet operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

Collection of Information

We collect personal data through the website and related services. The information we collect depends on how you use GarrisonBet and what is required for verification and security checks.

The main categories include:

  • Registration and communication data: details you provide when creating an account or contacting us, such as your name, date of birth, address, email, phone number, and any identity documents you submit.
  • Interaction records: logs and transcripts from communications with our support team, including email messages and live chat conversations.
  • Transaction and usage data: records of deposits, withdrawals, betting activity, bonus usage, and site activity such as logins, device details, and IP addresses.
  • Compliance documentation: files and information requested for identity checks and legal obligations, including proof of address and payment verification materials where required.

Usage of Information

We use your personal data for specific operational and legal purposes, including:

  • Creating and managing your account
  • Processing deposits, withdrawals, and betting activity
  • Providing customer support and handling requests
  • Completing identity verification and compliance checks
  • Meeting legal and regulatory duties, including anti-money laundering requirements
  • Detecting and preventing fraud, abuse, and illegal activity
  • Reviewing account activity for security and risk controls
  • Improving site performance, product features, and service quality through internal analysis

Where marketing is involved, we only send promotional communications when you have provided consent, and you can withdraw that consent at any time.

Marketing Communications

If you opt in, we may contact you with promotional messages about GarrisonBet offers, products, and updates. You can stop marketing messages at any time through your account settings or by contacting customer support.

Opting out of marketing does not affect important service communications, such as security alerts, policy updates, or messages related to your account, transactions, or verification.

Disclosure of Information

We do not sell or rent your personal data.

We may share information when it’s required to operate the service, complete transactions, or meet legal obligations. This can include:

  • Within our group: to support account management, payments, security controls, risk reviews, and service delivery.
  • With trusted partners: where sharing is necessary for processing, verification, or compliance duties.
  • With third-party providers: including payment processors, identity and age verification services, fraud prevention providers, and technical service partners that host or support parts of the platform.

When we share data, it is done under confidentiality and data protection terms that restrict how the recipient can use the information.

We may also disclose personal data when required by law, regulation, or a valid request from a competent authority.

Data Security and Retention

We use technical and organisational safeguards designed to protect your personal data against unauthorised access, loss, misuse, or alteration. Access to sensitive information is limited to authorised staff and service providers who need it for legitimate business purposes.

We keep personal data for as long as needed to meet the purposes described in this policy and to satisfy legal and regulatory requirements. This includes retaining certain records for at least five years after account closure, in line with anti-money laundering obligations.

Cookies and Tracking

GarrisonBet uses cookies and similar technologies to help the site function properly, support account features, analyse usage, and improve performance.

Cookies may be used for:

  • Keeping you logged in and maintaining session security
  • Remembering your preferences
  • Measuring site performance and usage patterns
  • Supporting marketing where you have consented

You can manage cookies through your browser settings. If you block or restrict cookies, parts of the site may not work as intended.

Your Rights and Contact Information

You have rights over your personal data, which may include the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of data in certain situations
  • Object to processing in specific circumstances, including marketing
  • Request restrictions on processing where applicable

If you want to make a request or raise a concern, you can contact our Data Protection Officer (DPO) via email.

If you are covered by GDPR, you also have the right to lodge a complaint with the relevant data protection authority.

If you have questions about how your data is handled at GarrisonBet, contact support and we’ll point you to the right channel.